Cancellation and refunds
Plans change. This page explains exactly what happens to your money when a booking is cancelled, whoever cancels it. The app always shows you the exact amounts before you pay and again before you confirm a cancellation.
1. If you cancel before paying
If you haven't paid yet, you can cancel for free. The hold on the vehicle is simply released.
2. If you cancel after paying
The booking charge (the rental, platform fee and taxes you paid, excluding the security deposit) is split like this:
- 20% goes to the host, who had kept the vehicle free for you.
- 30% is kept by RaideX as a cancellation charge.
- 50% is refunded to you.
Your security deposit is refunded in full. For example, if you paid ₹1,180 for the rental plus a ₹5,000 deposit and then cancel, the host receives ₹236, RaideX keeps ₹354, and you get ₹5,590 back.
Amounts are calculated to the paisa. The refund goes back to the payment method you used.
3. If the host cancels
You are never charged when a host cancels. You can choose one of two options in the app:
- A full refund of everything you paid, including the deposit.
- A replacement vehicle from the available approved vehicles nearby for the same dates.
If the replacement costs more, the app shows you the difference and you pay it before the replacement is confirmed. If you don't pay it in time, the replacement is released and you can choose again, including a full refund. If the replacement costs less, the difference is added to your account as RaideX Cash.
If the vehicle turns out to be booked by someone else before your payment could be confirmed, your booking is cancelled and your payment is refunded in full automatically.
4. RaideX Cash
RaideX Cash is in-app credit. You can use it towards payments in the RaideX app where the app offers it, such as trip extensions. It cannot be withdrawn to a bank account, transferred or exchanged for cash.
5. Security deposit after your trip
After your trip, the deposit is refunded once the vehicle has been checked in. Deductions are made only for damage, missing fuel or charge, excessive cleaning, late return or unpaid fines that are recorded in the trip inspection, and each one is explained to you. You can dispute a deduction from the booking in the app.
6. When the money reaches you
We start refunds as soon as a cancellation is confirmed. A refund shows as requested while the payment provider processes it, and as complete only once the provider confirms it. After that, banks and card issuers usually take 5 to 7 working days to show it in your account.
If a refund fails, we'll tell you in the app and fix it with you. You can always write to support@raidex.in.
7. Disputes
If you think a charge, deduction or refund is wrong, raise a dispute from the booking in the app. We review the trip records and payment history and reply with an outcome. Your rights under the Consumer Protection Act, 2019 are not affected.